Recreation & Parks Department FAQs
- What are the locations of the cemeteries located in the Town of Halton Hills that have available plots for sale?
- When can I visit the cemetery?
- How do I find my plot?
- Is there literature available with cemetery information?
- Who do I contact for information to purchase lots or schedule interments?
- Should I set up an appointment to arrange to purchase a plot or schedule an interment?
- What options do I have for interments?
- How do I purchase a Lot or Columbarium Niche?
- Does the Town offer cemetery services?
- Does the Town offer products for dedication to my loved one?
- How do I sell or transfer my Lot or Niche?
- How do I schedule an Interment?
- Are there any specific times when interments are not performed?
- How much notice is required for Interments?
- How do I add a Monument, Marker or Corner Stone to my Lot?
- Do I require a foundation for my monument or marker?
- How are monuments or markers placed?
- How do I inscribe my Columbarium niche?
- Who do I contact for maintenance issues at a cemetery?
- When do I have to remove my wreaths?
- What kind of ornamentation is permitted in a plot?
- May I place a temporary marker until the monument is ready?
- Does the Town perform Genealogical Searches?
- What can I do in Reg-e?
- What browser do I need to use the online Rege system?
- Is the Reg-e system secure?
- What do I need to register with Reg-e?
- Can I use Reg-e and Tele-Reg at the same time?
- What are Family PIN and Personal ID #’s?
- I don’t have a Personal ID # or Family PIN. Can I still use Reg-e?
- How do I obtain Family PIN and Personal ID #’s to access Reg-e?
- I forgot my Personal ID # and/or Family PIN. What should I do?
- What do I do if I am locked out of my account?
- How do I add more family members to my Family account?
- How do I change my mailing address?
- Which e-mail address should my family provide for registration services?
- How do I ensure you have all health, anaphylactic allergy, special needs and emergency contact information for my children attending your programs?
- When can I register?
- How do I register for a program?
- How can I find out if a program still has a spot available?
- Why does the 'My Account' page show up whenever I click on the 'My Basket' tab?
- How do I search for programs?
- Are there programs that are not available on Reg-e?
- How can I find out the address of a program’s location?
- Why does the system say I don’t meet the age requirements when I do?
- Do I need to bring proof of registration to a program?
- Can I be waitlisted if a program is full?
- How do I know if I am waitlisted online?
- How will I know if a spot becomes available after I have waitlisted?
- How do I view my family’s current registrations?
- What if I don’t have, or don’t want to use, a credit card online?
- What if I cannot pay the full amount of the program?
- Can I cancel from a program online using Reg-e?
- What is your refund policy for Recreation & Parks programs?
- Is there a waiver of liability?
- How do I obtain a confirmation/receipt online?
- How do I obtain an Aquatic Parent Guide?
- How do I obtain a Summer Camp Parent Guide?
- How do I obtain a Fitness Par-Q or Parmed-X Pregnancy Form?
Renting a Facility
- How do I book a facility?
- Who do I contact to book a facility?
- What are the payment options?
- Is a deposit required?
- What is the cancellation policy for meeting rooms?
- What is the cancellation policy for halls?
- Can I book and/or pay for a space online?
- Can I book a space and/or pay over the phone?
- Can I put a space on hold?
- What is the minimum rental period?
- How much is the rental?
- What is included in the rental rate?
- Is a damage deposit required?
- Are there extra charges not included in the rental rate?
- When may I access the room to decorate or set up?
- Can extra staff or services be provided for the rental?
- Is there a discount available for charitable groups?
- What is an Special Occasion Permit (SOP)?
- Why do I need Insurance?
- How do I get Insurance?
- How much Insurance do I need?
- What is SOCAN?
- What is Smart Serve?
- May I sell merchandise?
- May I serve my own food?
- May I retain a caterer?
- Are pictures allowed to be taken within the facility?
- What other regulations apply to a facility permit?
- Examples of activities that REQUIRE a license (i.e. games of chance):
Are pictures allowed to be taken within the facility?
Taking pictures is permitted at facilities, but is restricted to your event only. Please be sensitive to the privacy of the public who may be using the facility at the time of your event. Any device capable of capturing images is not permitted in washrooms, showers, change rooms or adjacent areas.
Are there any specific times when interments are not performed?
Interments are not performed on Sundays or holidays.
Are there extra charges not included in the rental rate?
Additional charges may apply depending on the facility you choose and the type of event you are holding. Extra charges can include: insurance, SOCAN, security deposits, additional staffing etc.
Are there programs that are not available on Reg-e?
Programs will indicate an Add or Waitlist button under the Basket column if they are accessible for online registration. There are several possible reasons a program may not be accessible for online registration. The registration start date may be in the future. The program may have already started or have been cancelled. In rare situations, a program may not be listed because the nature of that program is not suitable for registering online. If you are interested in a program that is not listed or accessible in Reg-e, e-mail us at email@example.com or call the Program Information Hotline at 905-873-2601, ext. 2275.
Can extra staff or services be provided for the rental?
Additional staff are available for your event. Additional costs may apply.
Can I be waitlisted if a program is full?
Yes! We encourage you to place yourself on the waitlist of your program of choice. Opting to be on a waitlist means you would be called if a spot becomes available or new classes are created. There is no fee processed for being on a waitlist so you have nothing to lose! We request that you place yourself on only ONE(1) waitlist per program type. This provides us with an accurate picture of which classes are truly in demand so that we can direct our resources to those classes that need accommodation.
Can I book a space and/or pay over the phone?
Due to the large volume of requests we receive on a daily basis we are not able to take booking requests over the phone. When you are ready to book a facility, you will need to complete a Facility Request form. When the form is received it will be placed in priority sequence and the permit coordinator will then contact you to confirm your rental and finalize your booking. Payment by Credit card is accepted over the phone for rentals. The Recreation and Parks Department accepts both Visa and Mastercard.
- Find more information - http://www.haltonhills.ca/recandparks/facility-request/index.php
Can I book and/or pay for a space online?
At this time booking or payment of rentals cannot be done online. For your convenience, we do offer a Facility Availability tool that will allow you to easily see what dates and times your desired facility is available.
Once you have selected your facility and have checked that it is available, you can then complete our online Facility Request form
When the form is received it will be placed in priority sequence and the permit coordinator will then contact you to confirm your rental and your booking.
- Find more information - "http://reg-e.haltonhills.ca/Facilities/FacilitiesSearchWizard.asp
- Online Form - Facility Request
Can I cancel from a program online using Reg-e?
If you have not paid yet, programs can be ‘REMOVED’ from your basket or you can Clear your Basket. However, once your registration payment transaction has been completed in Checkout, you cannot cancel out of a program in the Reg-e system. All cancellations must be processed through: Recreation & Parks programs: Please call the Program Information Hotline at 905-873-2601, ext. 2275. Library programs: Please call the applicable Branch of the Halton Hills Public Library: Acton 519-853-0301 Georgetown 905-873-2681, ext. 2520
Can I put a space on hold?
All rentals are booked on a first come, first serve basis, there for we are unable to tentatively hold a reservation.
Do I need to bring proof of registration to a program?
As long as you successfully completed the registration process and payment was made on your account when required, then the registrant’s name should be on the program’s class list.
Do I require a foundation for my monument or marker?
Foundations support the monuments and markers on the lot. All monuments must have foundations installed before they can be placed on the lot or plot. Foundations are not mandatory for markers, but they are recommended. Your monument company will advise you if a foundation is required. The Monument Company will submit the foundation order along with payment to the Sales and Service Coordinator - Permitting and Cemeteries. Installation of foundations occurs approximately four times a year weather permitting in May, June, September and November.
Does the Town offer cemetery services?
The optional cemetery services that the Town of Halton Hills offers are: Full Service Flower Bed which runs from June to September offers installation of annuals and spring bulbs, maintenance, watering and fertilizing of flower bed. Fresh Flower Service for special dates. Monument Cleaning Service for seasonal cleaning of monument to improve stone’s appearance and legibility. For more information on these services please contact the Sales and Service Coordinator - Permitting and Cemeteries at 905-873-2601 Ext 2281.
Does the Town offer products for dedication to my loved one?
The Town has a number of products to create a lasting tribute recognizing the life experiences of friends and family ranging from Commemorative benches, plaques, trees and vases. Contact Manager of Parks and Open Spaces at 905-873-2601 Ext 2274 for more information.
Does the Town perform Genealogical Searches?
The Town does not perform genealogical searches, but the Town’s Corporate Services Department can provide information regarding the location of specific lots, plots or niches.
Examples of activities that REQUIRE a license (i.e. games of chance):
In order to host an event which includes games, gambling, silent auctions or raffles you may need to obtain a license. Please see the lists below to see which activities require a license. Please note: Only a registered charitable or non-profit organizations may obtain a license.
Examples of activities that REQUIRE a license (i.e. games of chance):
- Raffles, 50/50 Draw
- Crown & Anchor
- Arms Length of Tickets
Examples of games that are permitted WITHOUT a license (i.e. games of skill):
- Fish/Duck Pond - Catch a fish/duck with number which coincides with a prize.
- Silent Auction - where you bid on an item
- Loonie Toss - Closest to the prize wins
- Hole in One Golf - Putting Green
- Ball Toss, Beanbag Toss etc.
- Limbo Contest
- Trivia Contest
- Guess the actual retail price - closest wins
- Loonie Drop - drop into a cup in a bottle of water, if it goes in the cup, the person wins.
- Hockey Shoot - Shoot ball through a small opening
- Balloon Stomp - purchase a balloon, tie on ankle, last one with a balloon wins a prize.
- Guess amount in jar - closest wins
- Bowling - Must keep up one coloured pin to win a prize
- Ring Toss / Hula hoop toss
To inquire about other activities that are not listed above, please call 905.873.2601 ext 2350 to speak with the Corporate Service Department.
- Find more information - http://www.agco.on.ca/en/home/index.aspx
- Online Form - Application to Manage and Conduct a Raffle Lottery
How are monuments or markers placed?
One monument or marker is allowed for each plot or lot. In additional to the monument or marker at the head of the lot or plot, you are allowed one Foot marker per lot.
How can I find out if a program still has a spot available?
Search for your program of interest under the Programs tab and click on the program name. Under the Spots Avail column, if it reads 0, the program is full. Otherwise it will show the number of spots still available. Please be aware that the number of spots available may change as other people register.
How can I find out the address of a program’s location?
Facility addresses are available under the Programs tab. Search for your program and then click on the location name.
How do I add a Monument, Marker or Corner Stone to my Lot?
The size and type of your lot will determine the type and size of memorial that can be placed. The Sales and Service Coordinator - Permitting and Cemeteries will be able to advise you on the type of lot you have purchased. The lot must be paid for in full before a marker or monument can be installed and there must be sufficient burial records to ensure there are no misunderstandings or errors. Once the type of memorial is determined for your plot you will need to contact a Monument Company of your choice to order your memorial.
How do I add more family members to my Family account?
To add family members to your account, we will need to know their name, birth date and any special needs or health conditions. To ensure accuracy, you can submit the PIN Request Form indicating the new family member's information. To access the PIN Request Form, click here or pick a form up at any Town facility. Return the form to Recreation & Parks at the Civic Centre, 1 Halton Hills Drive, Georgetown, L7G 5G2 or fax it to 905-873-1587. You can also email us at firstname.lastname@example.org or call our Program Information Hotline at 905-873-2601, ext. 2275. In turn, we will contact you with the new family member's Personal ID #.
- Find more information - http://www.haltonhills.ca/recandparks/pin-request/index.php
How do I book a facility?
Booking a facility is comprised of four easy steps.
1. Submit the Facility Request form
2. Sign Permit & Provide Deposit
3. Provide Necessary Documentation
4. Final Payment
1. The Facility Request Form can be found online or at any of our facilities. The information provided will help us to better understand your rental needs while also providing us with your contact information to ensure a timely and efficient response.
Online: Simply click here to complete the form and submit it through our online system.
Fax: Please fax your completed Facility Request form(s) to 905.873.1587.
In- Person: Completed forms can be dropped off at any of the following Town facilities: Civic Centre, Acton Arena and Community Centre, Mold-Masters SportsPlex, Gellert Community Centre or Georgetown District Seniors Centre.
You may wish to call the booking hotline 905.873.2601 x.7722 to inquire about suitability and availability of the facility prior to submitting a facility request form.
2. Once we have received your completed facility request form, you will receive confirmation from our permit coordinator. The coordinator will then discuss any further information that is needed in order to complete your facility request form, including the terms and conditions associated with the permit.
3. Upon acceptance of your signed permit and receipt of a 25% non-refundable deposit, the permit coordinator may ask you to provide the following documentation: Insurance, Special Occasion Permit (SOP) and Smart Serve Certification. These items are typically only required if you are having a licensed event and alcohol will be served. These items, if requested, must be provided 10 business days prior to your event. If these items are not submitted within the allotted time your permit will be cancelled and you will lose access to the facility.
4. After you have submitted the requested items (where applicable) you will then be asked to pay the balance of your rental fee. This portion of the payment will need to be paid a minimum of 10 days prior to your booking. If payment is not submitted within the allotted time your permit will be cancelled and you will lose access to the facility.
How do I change my mailing address?
In order to change your address in the registration system, please email us at email@example.com or call our Program Information Hotline at 905-873-2601, ext. 2275.
How do I ensure you have all health, anaphylactic allergy, special needs and emergency contact information for my children attending your programs?
When registering your children for Recreation & Parks programs online, providing that information is built into the registration process (excluding swimming lessons unless a health condition or special need is of a concern). When registering your children for programs manually, please ensure to complete the bottom portion of the paper copy of the Children & Youth Registration form and submit it to Recreation & Parks at the Civic Centre well in advance of your child's program start date. Forms can also be faxed to 905-873-1587.
How do I find my plot?
Some signage is provided on site to assist with location specific plots, but clients are encouraged to call the Sales and Service Coordinator to arrange a site visit so that staff may assist as required.
How do I get Insurance?
You can choose to purchase insurance through the Town of Halton Hills. Alternatively, you can purchase insurance through a provider of your choice. Please speak with your permit coordinator regarding insurance rates and other related inquiries.
How do I inscribe my Columbarium niche?
Once your niche is paid in full, a standard layout for niche inscriptions is to be completed which is forwarded to the lettering company by the Sales and Service Coordinator - Permitting and Cemeteries. The lettering company will supply a proof of your lettering request which will require your approval. The frequency of niche lettering will occur at the discretion of the lettering company.
How do I know if I am waitlisted online?
If there are no spots available, you will only be able to select the WAITLIST button. You will not see an ADD button. Once you are waitlisted, it will indicate so under the Fee column. No fee will be charged for the Waitlist spot. After clicking on Checkout and before printing your receipt, please check within the body of the receipt whether it indicates 'Registration' or 'Waitlist'. On rare occasions, you may select ADD to register for a last available spot at the same time as someone else. The unsuccessful registrant will be automatically placed on a waitlist and no fee charged.
How do I obtain a confirmation/receipt online?
Please print a copy of your receipt at the time of registering. It is also your confirmation indicating program details and any important information you need to know. If you are unable to print a copy, please email us at firstname.lastname@example.org or call 905-873-2601, ext. 2275 and we will send you a copy. Printing at Public Access Sites: At the Civic Centre or Gellert, please click on the Print icon at the bottom of the page and we will automatically mail you your receipt the following business day (Monday to Friday)! At the Public Libraries, please print your receipt and pick it up at the Circulation Desk.
How do I obtain a Fitness Par-Q or Parmed-X Pregnancy Form?
If you have registered for any fitness or aqua fitness program, it is important that your instructor is aware of any existing health conditions or special needs. Please complete the downloadable Fitness Participant Questionnaire (Par-Q) Form or the Parmed-X for Pregnancy Form and return it to your fitness instructor the first day of class. These forms are available on the Reg-e website to download and print under Print Additional Program Information Here at the bottom of the web page. If you do not have access to a printer, please call Recreation & Parks at 905-873-2601, ext. 2275 and we will be happy to mail or fax you a copy.
- Find more information - http://www.haltonhills.ca/recandparks/importantDocuments.php
How do I obtain a Summer Camp Parent Guide?
All parent/guardians of summer camp registrants should read the Recreation & Parks Summer Camp Parent Guide. This Guide is a valuable resource containing important information about sending your child to camp and ensuring that it is an enjoyable and safe summer experience. The Summer Parent Guide is available on the Reg-e website to download and print under the Print Additional Program Information Here area at the bottom of the web page. If you do not have access to a printer, please call Recreation & Parks at 905-873-2601, ext. 2275 and we will be happy to mail you a copy.
- Find more information - http://www.haltonhills.ca/recandparks/pdf/summer-camp-parent-guide.pdf
How do I obtain an Aquatic Parent Guide?
All parent/guardians of new registrants in the Recreation & Parks' Lifesaving Society Swim Program should read the Aquatic Parent Guide. This guide is a valuable resource containing important information about sending your child to swimming lessons and ensuring that it is an enjoyable and safe experience. The Aquatic Parent Guide is available on the Reg-e website to download and print under the 'Print Additional Program Information Here' area at the bottom of the web page. If you do not have access to a printer, please call Recreation & Parks at 905-873-2601, ext. 2275 and we will be happy to mail you a copy.
- Find more information - http://www.haltonhills.ca/recandparks/pdf/aquatics-parents-guide.pdf
How do I obtain Family PIN and Personal ID #’s to access Reg-e?
To access the PIN Request Form, click here or pick one up at any Town facility. Return the form to Recreation & Parks at the Civic Centre, 1 Halton Hills Drive, Georgetown, L7G 5G2 or fax it to 905-873-1587. We will then mail/email you out your information along with a convenient PIN card to record your numbers for easy and quick access.
- Find more information - http://www.haltonhills.ca/recandparks/pin-request/index.php
How do I purchase a Lot or Columbarium Niche?
Contact he Sales and Service Coordinator - Permitting and Cemeteries at 905-873-2601 Ext 2281 to arrange for appointment to discuss availability, locations and rates. A contract for Cemetery Supplies? will be completed. An instalment payment plan is available which requires a 25% down payment with the full amount to be paid within six months. You will receive an Interment Rights Certificate once payment has been made in full.
How do I register for a program?
How do I register for a program online? 1. Click on the My Basket tab 2. Enter your Personal ID # and Family PIN, if you have not already logged in under My Account 3. Search for programs on the Programs tab 4. Add the desired program to your Basket 5. For each registration, select the family member you wish to register from the Which Family Member pull down list. 6. Use the tabs at the top of the page 7. Move back and forth between My Basket and Programs until you have all the desired programs in your basket. 8. Finally, click the Go to Checkout button and make your payment. (Payment not required for Library programs) 9. Print your confirmation/receipt.
How do I schedule an Interment?
All Interments can be arranged through a funeral home of your choice which will coordinate your arrangements with the Sales and Service Coordinator - Permitting and Cemeteries. Cremation Interment arrangements can also be made directly with the Sales and Service Coordinator - Permitting and Cemeteries. An Interment Services Contract will need to be completed, signed and an original Burial Permit or Cremation Certificate is required.
How do I search for programs?
Under the 'Programs' tab, you can search for programs by the actual program code but it is not necessary. You can also search for a program by name, category or location. If you have a copy of the Community Activity and Service Guide (also available on the Town website) you can locate program codes there.
- Find more information - http://www.haltonhills.ca/recandparks/guide.php
How do I sell or transfer my Lot or Niche?
The Town of Halton Hills will buy back unused Lots or Niches from the owner listed on the Interment Rights Certificate for the original purchase price less the amount of the Care and Maintenance Fund. If the original purchase price cannot be determined, the Town will pay $50.00. To transfer or sell your lot or niche to the Town of Halton Hills, you must complete a Transfer of Ownership form and provide Transfer of Ownership fee payment.
How do I view my family’s current registrations?
Select My Account and log in if you have not already done so. Your family members will be displayed. Select the My Programs button for All Clients to see the details of your registrations.
How much Insurance do I need?
All groups and individuals using Town and/or District School Board(s) facilities must provide proof of insurance in the amount of $2 million naming the Town (and the specific school board(s) where applicable) as additional insured.
How much is the rental?
The rental cost is based on an hourly rate. This rate varies depending on the facility type and space rented. Contact your permit coordinator for rental rates at your desired facility.
How much notice is required for Interments?
A minimum of 48 hours notice is required otherwise interment will be scheduled at the discretion of cemetery staff and a Late Notice Fee will apply.
How will I know if a spot becomes available after I have waitlisted?
If a spot should become available due to another person cancelling or transferring out of the class, or due to a new class being created, you will receive a call from the Program Registrar. At that time you can decide whether to take or decline the spot. If we leave a message for you on voice-mail, or with a person, we encourage you to return the message as soon as possible. Should we not hear back from you within a reasonable time, or if our attempts to contact you are not successful, we then contact the next person on the wait-list.
I don’t have a Personal ID # or Family PIN. Can I still use Reg-e?
Without a Personal ID # or Family PIN, you can browse through our programs and check for program availability and details. However, you will not be able to register or waitlist for a program online.
I forgot my Personal ID # and/or Family PIN. What should I do?
Hopefully your current email address is in our database! Click on Forgot your Personal ID and Family PIN. The system will immediately email your Main Contact’s Personal ID # and Family PIN back to you. It’s easy! If we do not have your email address in our database, email us at email@example.com or call us at 905-873-2601, ext. 2275. We encourage you to email us so that we can automatically add your email address into our database. This will help with easy two-way communication in future!
- Find more information - https://reg-e.haltonhills.ca/myAccount/MyAccountRememberMe.asp
Is a damage deposit required?
A damage deposit may be required on room rentals and depending on the nature of the event, the Town may also require Police or security staff supervision at an event at the expense of the person renting the space. Should you choose to rent additional items such as Audio/Video equipment you will be requested to provide a damage deposit. These costs vary based on the item borrowed and the nature of the rental. Refer to specific terms and conditions from the rental permit here.
Is the Reg-e system secure?
Reg-e website employs 128-bit encryption, the highest form of encryption generally available to the public. We have taken many steps to ensure the ultimate security of your credit card website transactions through Verisign.
Is there a discount available for charitable groups?
At present, there is not a discounted rate for charitable or not-for-profit groups. The Town of Halton Hills has a number of municipal assistance programs that can help you and your group.
- Find more information - http://www.haltonhills.ca/policies/index.php
Is there a waiver of liability?
In order for a registration to be completed, a registrant will need to agree to the published waiver as follows: I hereby release the Corporation of the Town of Halton Hills or the Halton Hills Public Library Board from all claims for damages arising from any accident or injury which is caused by or arises from participation of the applicant hereon during any program or in any location where a program is being held (i.e. field trips, organized swims, etc.) Permission is hereby granted to the department and its representatives to transport my child to a local doctor or hospital for medical treatment if necessary.
Is there literature available with cemetery information?
A Handbook is available from the Recreation and Parks Department which contains standard regulations, roles and responsibilities, illustrations and photographs. This e handbook is a valuable tool to anyone contemplating the purchase of a lot or niche; this, and the full Cemetery By-law area available on-line at www.haltonhills.ca.
- Find more information - http://www.haltonhills.ca/cemeteries
May I place a temporary marker until the monument is ready?
The Town may provide a small temporary marker for customers and temporary markers/displays should comply with the ornamentation guidelines described above. Staff expect temporary displays of cards and notes at birthdays and anniversaries and special days throughout the year, but appreciate their removal once they have becomes faded or in poor condition.
May I retain a caterer?
Yes, you may hire any caterer that you choose.
May I sell merchandise?
A facility supervisor will need to approve all non-competitive merchandise* before it can be sold. Once approved the vendor will need to obtain the appropriate license(s) and insurance based on the type of goods sold.
Click here to download the License - Retail Trade application (.pdf)
* Non-Competitive merchandise refers to merchandise that is not currently being sold in the specific facility.
May I serve my own food?
The regulations surrounding serving food in Town facilities vary depending on who will be attending your event. Choose the option below that best describes your event and follow the instructions accordingly.
My Rental/Event is Private, I will only be serving my guests...
If your event is private you are not required to notify the Halton Health Department, however for the safety of your guests it is important to follow the food safety tips outlined by the region. For information regarding safe food preparation, storage and transportation, please click here: Halton Health Food Safety Tips
My Rental/Event is Private, and will be catered...
The caterer will need to obtain an Event Food Service License with the Town of Halton Hills in order to serve food at your event. Click here to download the Event Food Service License Application(.pdf). Local caterers may already be licensed with the Town of Halton Hills, however if your caterer is based out of another municipality, they will need to obtain a Town of Halton Hills Event Food Service License.
My Rental/Event is open to the public…
If you are selling, preparing and/or serving food at your event, the Town of Halton Hills requires you to obtain an Event Food Service License (even if food is not being sold, has been provided by licensed food vendor ie. Tim Hortons, McDonalds, Pizza Pizza or is pre-packaged ie. bags of chips, cans of pop). In order to obtain an event food service license, you will need to complete an application with the Town of Halton Hills as well as a second application with Halton Region. To learn more about food vendor requirements and to download applications, please click the appropriate links below:
Halton Region Food Vendors Package (.pdf)
Halton Region Food Vendors Application (.pdf)
For more information about serving food at your event please contact Valerie Petryniak, the licensing and business relations officer at 905-873-2601 x 2350 or email firstname.lastname@example.org
To contact the Halton Regional Health Department, please contact Cristina Tassopoulos at 1-866-442-5866 x. 7191 or email Cristina.Tassopoulos@halton.ca
- Find more information - http://www.halton.ca/cms/one.aspx?portalId=8310&pageId=11890
- Online Form - License Food Service
Should I set up an appointment to arrange to purchase a plot or schedule an interment?
Appointments are recommended and will ensure staff are available to assist you and reduces your waiting time if staff are busy with other customers.
What are Family PIN and Personal ID #’s?
To register you and your family members into programs using Reg-e, you must login using your Personal ID # and Family PIN. Your Family PIN is the overall account number and the Personal ID #’s are assigned to each family member. The Personal ID # also tells Reg-e which family member is signing in to register. Personal ID #’s are linked to their applicable Family PIN as an extra level of security in our database. For your convenience Reg-e Family PIN’s are valid for all Recreation & Parks programs as well as preschool Library programs requiring pre-registration.
What are the locations of the cemeteries located in the Town of Halton Hills that have available plots for sale?
The Town of Halton Hills has two active cemeteries: Fairview Cemetery is located in Acton at 20 Cobblehill Road and Greenwood Cemetery is located in Georgetown at 100 King Street. Locations within Hornby Presbyterian Cemetery (Eighth Line/Steeles Ave) may be considered upon special request
What are the payment options?
Payment must be made to your permit coordinator. For your convenience we accept cash, cheque, debit, Visa and Mastercard. If paying by credit card, payment can be accepted over the phone.
For information regarding payment options, please contact the facility permit coordinator at 905.873.2601 x.7722
Approved regular rentals may pay by monthly installments at start of season.
What browser do I need to use the online Rege system?
Reg-e works with both Microsoft Internet Explorer versions 5.5 or higher and Netscape Communicator/Navigator version 4.7 or higher.
What can I do in Reg-e?
You can use Reg-e to register yourself and family members in all Recreation & Parks programs as well as Library preschool programs requiring pre-registration. You can check program availability; check your account information or your recent registration history.
What do I do if I am locked out of my account?
If you logged in using an incorrect Family PIN or Personal ID # after the allowable number of attempts, you will be locked out of the system for 24 hours. You will be allowed to login again the next day with the correct Personal ID #. However, staff can override the lockout during our regular business hours 8:30 am to 4:30 pm. Please call the Program Hotline at 905-873-2601, ext. 2275 or email email@example.com for your account to be unlocked. Please note that the Program Hotline and email are only answered during business hours.
What do I need to register with Reg-e?
To use Reg-e you will require one Family PIN, and a Personal ID # for each family member. Visa or Mastercard credit cards are required for payment of Recreation & Parks programs. Preschool Library programs are free of charge.
What if I cannot pay the full amount of the program?
Please be aware that when you use Reg-e or Tele-Reg to register for programs, full payment is required in order for your registrations to be confirmed and payment authorized. If payment is not fully processed, then the registrations are VOID. However, we realize extenuating financial circumstances may occur. Residents unable to pay the regular Recreation & Parks program fees, and who do not qualify for financial assistance through the Region of Halton, may qualify for department financial assistance. Please call the Manager of Recreation Services at 905-873-2601, ext. 2263 to discuss a payment plan or qualifying for a program fee subsidy. Upon receiving department approval for financial assistance, you will need to register by mail, drop off or fax and submit it to Recreation & Parks at the Civic Centre. We will be happy to process your registration for you.
What if I don’t have, or don’t want to use, a credit card online?
You can pay by cheque or cash and register using these traditional methods by: Mail: Town of Halton Hills, Recreation & Parks, 1 Halton Hills Drive, Georgetown, L7G 5G2 Drop off: Recreation & Parks programs: Halton Hills Civic Centre, 1 Halton Hills Drive or Acton Community Centre, 415 Queen St (Hwy #7), Acton or Gellert Community Centre, 10241 Eighth Line, Georgetown Library programs: Acton Branch, 17 River Street, Acton or Georgetown Branch, 9 Church Street, Georgetown Fax: Recreation & Parks: 905-873-1587 Library: 905-873-6118
What is an Special Occasion Permit (SOP)?
A Special Occasion Permit (SOP) is the required documentation when holding an event where alcohol will be served or sold. Such special events include weddings, charity fundraisers and receptions. SOPs are available for any type of location other than a residence. For more information regarding SOPs visit the Alcohol and Gaming Commission of Ontario’s website: www.AGCO.on.ca
- Find more information - http://www.AGCO.on.ca
What is included in the rental rate?
For halls and meeting rooms the rental rate includes set-up prior to the start of the event plus post rental take-down and maintenance.
Standard equipment includes:
- Screen for projectors
- Piano (only at certain facilities)
- Find more information - http://www.haltonhills.ca/recandparks/facilities.php
- Online Form - Facility Request
What is Smart Serve?
Smart Serve Ontario is a non-profit organization dedicated to developing and delivering a responsible service training program to all individuals who serve alcoholic beverages or work where alcoholic beverages are served in the Province of Ontario.
The Town of Halton Hills requires that all persons serving alcohol are to be Smart Serve certified.
To learn more about Smart Serve, visit www.smartserve.org
- Find more information - http://www.smartserve.org
What is SOCAN?
SOCAN is an organization that administers the communication and performing rights of virtually the worlds entire repertoire of copyright protected music, when it is used in Canada. SOCAN collects licence fees, then distributes the fees as royalties to members and affiliated performing rights organizations (PROs) worldwide. SOCAN ensures that music creators and publishers get paid for the communication and public performance of their music in Canada.
The Town of Halton Hills collects fees on SOCANs behalf. These fees are based on the number of people in attendance as well as the the type of activities occurring at the event.
To learn more about SOCAN, visit their website at www.socan.ca
- Find more information - http://www.socan.ca
What is the cancellation policy for halls?
In order to cancel your permit you must provide written notice to the permit coordinator no less than 30 days prior to your event. If you choose to cancel your permit, you will be refunded your payment less the 25% deposit. Additional administration fees may apply.
No refund will be provided if the cancellation is less than 30 days prior to the rental. However, staff will make every effort to re-book the rental space and refund the payment (less deposit and administration fees) if feasible.
What is the cancellation policy for meeting rooms?
In order to cancel your permit you must provide written notice to the permit coordinator no less than 14 days prior to your event. If you choose to cancel your permit, you will be refunded your payment less the 25% deposit. Additional administration fees may apply.
No refund will be provided if the cancellation is less than 14 days prior to the rental. However, staff will make every effort to re-book the rental space and refund the payment (less deposit and administration fees) if feasible.
What is the minimum rental period?
The minimum rental period varies based on the type of room and the event being held. As certain exceptions apply, we recommend asking the permit coordinator to confirm your minimum rental time.
What is your refund policy for Recreation & Parks programs?
If a registered participant cancels at least 2 business days prior to the first day of the program, a credit less an administration fee will be issued. Credits are redeemable for up to 2 years from date of issue. A refund may be provided in lieu of a credit upon request. Sorry, no credit vouchers/refunds once the program has started. If the entire program is cancelled by Recreation and Parks, a full refund will be given. Please allow two weeks for processing. If you have any questions, please call 905-873-2601, ext. 2275.
What kind of ornamentation is permitted in a plot?
Planting beds may be up to 300mm (12 inches) wide from the front of the monument for its entire length. Shrubs may be placed on either side of the monument as long as they are contained within the plot and do not exceed 1.2 m (4 feet) in mature height. All vegetation and floral tributes must be kept in good condition. Any ornamentation contrary to the dignity and decorum of the cemetery, posing a risk to the public form breakage or combustibility, or interfering with interment procedures will be removed.
What options do I have for interments?
Full Interments can occur in a plot which can consist of single, double or larger graves. One single grave holds one full interment and three cremation interments. Full Interments are performed all year. Cremation Interments can occur in a plot as noted above, cremation plots or Columbarium Niche. Cremation Interments are performed April 1 to November 30 and are determined by weather conditions. Cremation plots are available in two sizes: 4’ x 4’ which holds four cremations or 2’ x 2’ which holds two cremations. Columbarium Interments can occur all year but at the discretion of Town staff. One niche holds two cremations. Urns that are sized to fit into the 300 x 300 mm (12 x 12 inch) columbarium niche are required. Scattering Grounds are an area of the cemetery set aside in a garden setting where the scattering of human cremated remains is permitted. This service (available later in 2010) is available to those wishing an alternative to in-ground or columbarium options
What other regulations apply to a facility permit?
Detailed information regarding all regulations can be found on the back of your permit.
- Find more information - http://www.haltonhills.ca/recandparks/pdf/FacilityPermitRegulations.pdf
When can I register?
Registration Start Dates
- Find more information - http://reg-e.haltonhills.ca/Start/Start.asp?SCheck=666569675&SDT=40603.5666087963
When can I visit the cemetery?
Cemeteries are open on a daily basis from 8:00 am to dusk all year.
When do I have to remove my wreaths?
Wreaths are allowed from October 15 to April 1. Anything outside of this time will be removed at the discretion of Town staff .
When may I access the room to decorate or set up?
Your rental space will be available 30 minutes prior to your event for set up. If you require more than a half an hour, you will need to book additional time. You will also receive a 15 minute take down period at the end of your rental. If your take down exceeds the 15 minute grace period you will incur an additional rental charge billed at half hour increments. Please note the half hour set-up time only applies to meeting rooms and halls.
Which e-mail address should my family provide for registration services?
Only the email address of the Main Contact is logged into the system. This enables the Main Contact (a parent or guardian) to control that has access to the Family PIN with the "I Forgot my Personal ID and Family PIN" function. We recommend providing an email address that you access regularly and will receive responses to ‘I Forgot My Personal ID and Family PIN’ in a timely fashion.
Who do I contact for information to purchase lots or schedule interments?
The Sales and Service Coordinator - Permitting and Cemeteries will be able to answer your questions and is located in the Civic Centre, Recreation and Parks Department, at 1 Halton Hills Drive, 905-873-2601 Ext 2281.
Who do I contact for maintenance issues at a cemetery?
The Supervisor of Parks and Cemeteries will be able to assist you and can be reached at 905-873-2601 Ext 2286.
Who do I contact to book a facility?
You can now direct all facility inquiries to one easy-to-remember phone number. Friendly and helpful staff are at your service!
Simply call our booking hotline at... 905.873.2601 x 7722
Have an email inquiry? Send your questions to... firstname.lastname@example.org and your email will be automatically directed to the permit coordinator of your desired facility .
Why do I need Insurance?
Hosting an event whether it be a reception where alcohol is served or a tournament where sports are played, involves certain element of risk. In the unfortunate event that something happened to you or your guests, insurance can protect you and your group from being held liable. Insurance will provide protection when lawsuits are brought against individuals, organizations or companies who host single/ multi-day functions with alcohol service. Insurance coverage for licensed events is mandatory. Note that the Town of Halton Hills can provide insurance from providers for various types of events at rates dependent on the nature of the event.
Why does the 'My Account' page show up whenever I click on the 'My Basket' tab?
If this is occurring, you have not yet logged in during this Reg-e visit. Once you log in under My Account, you will be able to access your Basket.
Why does the system say I don’t meet the age requirements when I do?
A birth date is required in order for each family member to be entered into the registration database. All participants must meet the program age requirements as listed on the Town website or in the Community Activity and Service Guide. The system first verifies a family member’s birth date and will not register anyone that does not meet the specific age requirements of a program. If the Reg-e indicates a family member does not meet a program’s age requirement, information on your account may be incorrect. To check, select My Account and log in if you have not already done so. Click on the DETAILS button of the person you are registering. Check their birth date. If the birth date is blank or incorrect, please contact us at 905-873-2601, ext. 2275 or email@example.com.