Specialized Transit Plan

The Town of Halton Hills is developing a Specialized Transit Plan to improve the ActiVan service within the Town and support the broader Halton Hills Transit Service Strategy.

The first phase will feature a Mid-Term Directions report, which will provide short-term recommendations to specialized transit service impacting the 2021 operating budget.

The second phase will feature a Final Directions Report that will provide medium to long-term recommendations aimed to increase efficiencies and enhance customer experience as well as support future growth in ridership.

Project timeline

Phase 1 - Short-Term Recommendations (current stage)

Review the current state of the Town's ActiVan specialized transit service.
Develop a Mid-term Directions Report that will provide short-term recommendations for the Town's ActiVan Specialized Transit Service impacting the 2021 operating budget.

Phase 2 - Medium to Long-Term Recommendations

Conduct a wide array of public consultation and stakeholder engagement processes to gather input for service improvement recommendations.

Final Directions Report
- Provide analysis of feedback and input.
- Provide medium to long-term recommendations aimed to increase efficiencies and enhance customer experience as well as support future growth.
Implementation Phase Objectives:
1. Implementation of final recommendations contained within Specialized Transit Plan 2020-2031.
2. Monitor and analysis of implemented recommendations.

Public engagement

The Town will be facilitating a wide array of public consultation and engagement activities to inform the recommendations made in the project. The engagement will be developed according to the latest information available regarding COVID-19. All public consultation and engagement processes are expected to begin in the fall of 2020. For more information please visit the Town's online engagement platform Let's Talk Halton Hills.

Public meetings

Two public meetings will be held during the second phase of the project to inform attendees of the project's purposes and progress as well as allowing them the opportunity to provide feedback.
To review the first recorded public meeting from the specialized transit plan, visit the Let's Talk Halton Hills website - Specialized Transit Plan .
A copy of the Specialized Transit Plan Public Information Presentation can be downloaded here.

Stakeholder sessions

Two rounds of stakeholder sessions will be held during the second phase of the project to collect input from various stakeholder groups. Stakeholders could include agencies representing individuals with disabilities, assisted living residences, health care providers, etc.

Accessibility Advisory Committee

Ongoing communication with the Town's Accessibility Advisory Committee will be facilitated throughout the project.

Online survey

The purpose of this survey is to get ActiVan customers and the community engaged in the development of the second, and final, phase of the Specialized Transit Plan and to provide feedback on the final recommendations to improve the ActiVan service over the next 10 years. The recommendations have been developed to support the growing demand for the ActiVan service and to address feedback received from our last survey.

The results from this survey will inform the required service improvements in the second phase of the Specialized Transit Plan.

Background information

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